Welcome to Serenity Dental Spa
At Serenity Dental Spa, we are dedicated to delivering exceptional dental care to families throughout the San Francisco area. Serving patients of all ages, we offer comprehensive solutions tailored to meet your unique oral health needs. We believe that truly listening to our patients is key to providing outstanding care. That’s why we take the time to understand your goals, lifestyle, and individual concerns. By aligning our expertise with your objectives, we help improve your overall health while transforming your smile into one that’s radiant and confident.
? Located at 345 California St, Suite #170, San Francisco, CA.
We’re excited to welcome new patients! Schedule your appointment today by calling 415-376-6196. Experience personalized, compassionate care that prioritizes your comfort and wellbeing.
Orianna Kane
yu zhang
I've been experiencing consistent issues with the young reception staff at this dental office regarding my Invisalign appointments. Unfortunately, they fail to notify me when my new Invisalign sets are ready to be picked up.Despite several instances where I had to wear my weekly disposable Invisalign set for over a month, the reception still persisted to give me appointment to pick up after 1 week or with limited time options. It would be beneficial for the office to look into improving their communication and customer service to better accommodate their patients' needs
Quinn Shaner
Very nice staff! Linda helped me figure out my insurance information, and the staff were very attentive
Alekhya Taveller
I had a disappointing experience at this dental hospital. They were more focused on upselling unnecessary procedures, than providing clear care. Pricing was not transparent, and every time I asked, I received vague answers. They kept scheduling multiple follow-up appointments, seemingly to rack up extra charges without addressing my actual needs. I won’t be returning and wouldn't recommend it if you value transparency.
Nicole Lantz
HIGHLY RECOMMEND!!!!!! I was a first time costumer- got a quick appt that worked with my schedule! Needed a lot of help and some reassurance! Teresa was my rock throughout the day and was extremely good at her job! She always took the time to show me/explain what was happening. She gives great compliments/makes the uncomfortable stuff feel very light- all the while getting everything done quickly, efficiently, and correctly! She immediately had my trust along with the entire staff! Dr. B stuck it out with me and did not stop until he achieved perfection! He stayed positive , kind, and professional- made sure I was comfortable, took time to talk and explain everything he was doing/planning! He was knowledgeable, patient, respectful, sincere and very efficient. Dr. Shahabi has put together an incredible staff and experience! Very price/ procedure transparent!! I could go on and on- EVERYONE here was so compassionate, helpful/supportive, and excellent at their jobs! Thank you so much!
Shruti Khanna
The staff is great and the appointment was smooth. The doctor spent time to explain and walk through the details and next steps. Wenda and Teresa both were great to talk to - very personable and helpful.
Bojang Bunderson
Dr Alyson Seah and Dental Assistant Teresa did an amazing job, they were very gentle and kind.
Vividha Goyal
Will be filing a complain to DCA against this business. I have been to this clinic 4 times, and have had a bad experience 4 out of 4 times. 1. Charged about $50 PPE fee - when inquired, they said this was for the Covid protection equipment - This is end of 2023, and no Covid PPE was used during my exam. When inquired I was told by the manager they might have 'forgotten' to remove this charge. 2. Was asked to pay for an x-ray that was done during the first appointment, and not covered by insurance as expected - totally fair, and the amount was paid, no questions asked. The office was short staffed, and the dentist attending to me kept going back and forth between different patients, leaving me waiting on the dentist chair for 35 mins with half of my mouth finished. However, after my appointment, Dr. Sheila Shahabi contacted me, very kindly explained the situation and promised me a better service next time. 3. I was told if I should considered getting invisalign. (I have done and already finished my invisalign treatment one year ago, had wired retainers attached to my teeth, and my teeth are in good orientation!) At this point I am not sure if any of the other problems and fixes I have been prescribed from here are genuine. At my third appointment, I was presented a bill, which included the xrays from my first appointment (please note that I already paid for it during my second appt), on my reminder, they could see that I did indeed pay for my xrays, but could not explain where my due amount . After 25 mins of reception staff, juggling various printouts and pondering over numbers, they reached out to the manager for help, who was 'in a meeting'. I was told I will be getting a call back from the office once they figure it out. No call came. I called back the office. The manager was 'still in a meeting', and the reception said, they were still 'working on it'. No follow up call . 4. At my fourth, quick (10 min follow up appt.), I had to wait 25 mins to be seen by a dentist. I inquired if my previous billing issue was resolved. Did not seem to recall any issues (this is a week from my last visit). They presented me the bill and told me the due amount was not from x-rays, but from my previous appointment. At this point I am not sure what I am being told is accurate, and feel the need to look at the numbers closely. The staff is unable to provide my with an itemized bill explaining my balance. The answers were vague, and I was told "if you do the math, you will get this number..". I am an engineer with a masters degree, I can do the math, if only they actually provide a proper record of my bills! On my insistence, reception staff told me that the manager is working on an itemized bill (not sure what needs to be 'worked' on to provide an itemized bill) Again, the manager was 'in a meeting'. I was asked I would be given a call back. No call yet. I believe this office is unethical, does not provide transparency on what is being charged, suggests problems which do not exist in order to charge you for services you don't need. I will be filing a complain to California Dental board, as well as department of Consumer Affairs.
Billy Chartain
Great clinic with very friendly staff and all the latest technology to really see and understand what
Ramon Lopez
Clean, modern facilities. Nice and helpful front office staff. Very friendly dental hygienist, Ivan, and dentist Alyson. Highly recommended!
Isabella Lopez
Dr. Seah and Ivan were great! The front desk is a great help with financing too. The staff is really nice. So far very happy with the services I’ve received.
Hi Pierce, Thank you for your confindace in us. Its truly a pleasure to know you:)
Serenity Dental Spa
Thank you Lois. We really appreciate your feedback and are provolaged to take care of you ?
Serenity Dental Spa
Rafael Grillo
Dr. Shahabi and Dr. Seah are very professional dentists, willing to explain what is going on. Especially appreciate Dr. Shahabi's expertise.
Thank you Rafael. We truly appreciate you. It is privilege to take care of you:)
Serenity Dental Spa
Jenny Moore
Super friendly staff, very clear appointment booking and payment itemization, definitely recocomend!
Hi Jenny, truly appreciate your feedback. We are privileged to take care of you:) Kindly, Dr Shahabi
Serenity Dental Spa
Tammy Zhou
Doctors are great but the office management is terrible. So many missed and delayed communications that wasted my time. They never call me back when they said they would. No notifications on new tray arriving. Edit: doctor Shahibi followed up on the review, learned about my experience and made process improvements within the teams. It’s always a good sign when business takes customer feedback seriously
Hi Tammy, I am happy that we were able to communicate and hope that we have resolved your concern. Really appreciate your time and feedback. I strive everyday to better myself and my team members. It is a privilege to take care of you. Hope to see you soon:)
Serenity Dental Spa
Johanna B
Good customer service, kind employees but very expensive and horrible cancellation policy that charge you 100 usd when not cancelling ones apt 48 hours prior
Emily Molina
This office will oversell you, overcharge you, and create problems that require you to come back for more work. I strongly advise you get second or third opinions before committing to serious dental work here. Also, check your EOB every time they bill you. They likely billed you more than necessary. This is unfortunate because Dr. Seah is wonderful, caring and intelligent. She deserves a better team around her.
Kat Gaines
Dr Seah always takes the time to explain options thoroughly and answer my questions, which I really appreciate.
Drew Rodrigues
Everyone was friendly! But I felt like they were trying to upsell me the entire time and didn’t have much experience. Their explanations about basic procedures seemed to be lacking, but much of the staff is quite young. One of the staff barely spoke English, which made it hard to work with her. I had a 1 hour appointment and they took about 2 hours (and I had to get back to work). I cancelled my next appointment on Friday for Monday and they’re trying to charge me a fee after they didn’t respect my time. I’d recommend a place with more experience that provides better patient care.
Tatiana Poliakova
Great place! Everyone's very energetic, fun, friendly and an excellent specialist good at what they do. They respect your time and it is easy to book an appointment. I highly recommend.
Ahmanda Lee
Ivan was great—he was efficient and very considerate of my time. Highly recommend.
Kaya Woods
Good experience, they were very well informed and kind. Took great care of my teeth.
Alycia Shilton-Lloyd
Amazing team - so happy with the final results and how they worked around my busy travel schedule!
D Klambauer
I’ve been going to this dentist a little over a year and having a great experience. Everyone is super attentive and thorough, and I’m really happy with the results. When I first started going here, it was my first time at a dentist in years, and the team was very understanding and non-judgemental, which was exactly the attitude I needed to turn things around. I’m so glad I’ve been coming here, and my teeth have never been healthier.
George Haikal
Linda and the rest of the team were amazing! Great people and would definitely recommend their services for anyone
Carolina La Rotta Dratva
I’d like to commend the team at Serenity Dental Spa for their fantastic customer service and patient care. I visited last year during the holidays with an emergency: a painfully cracked tooth that wasn’t salvageable and one for a root canal. I picked the first place available during the holidays. Dr. Vincent Leung, DDS, and his team were kind, courteous, professional, and funny. Dr. Leung did not rush me or my procedures for the root canal and extraction. He also made sure I took antibiotics prior to the procedure to protect me from further infection. He was great at performing the extraction and the root canal which are often complicated and delicate procedures. In addition, when I wanted a second opinion for my tooth extraction, Dr. Shahabbi was just the sweetest! She made sure to take time for me and thoroughly explained the X-rays and the following procedures. I was very pleased with her friendliness, demeanor, and commitment to ensuring I was happy with my results. Lastly, the reception team is fantastic. Maria greets you with a smile. Both Linda and Maria were kind, helpful, and called me to ensure I remembered my follow-up appointments, which I could also choose to get texted and emailed. The registration process is smooth, and they accept all insurance. Araceli in accounting was very helpful with my billing concerns. My favorite office member is Bentley, the office mascot and source of pure doggy love. Of course, if you don’t like dogs, don’t worry—he stays busy coordinating the staff in the back office unless you want to see him. ? Their overall service is fantastic, and their office location is super convenient for anyone working in Downtown SF. I highly recommend this team and their office! 5 huge stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Laura Carrillo
My experience at Serenity has been incredibly frustrating. The billing department lacks transparency and is very unprofessional when handling concerns. In one instance I had three separate bills sent to me for a treatment, each for a different amount. I was either being overcharged or charged multiple times for parts of the treatment. I had to call multiple times to get it cleared up. I started another treatment recently and was told my insurance would refund me directly for the portion they covered (which was a significant amount!). I called my insurance only to find out that they had sent Serenity the refund two months prior yet the office never contacted me to let me know they had received it. I called the billing department and was met with a very dismissive “oh right, we’ve been meaning to work on it”. I’ve made multiple in person visits for follow ups and when I try to ask about the refund I have to wait over 30 minutes to get told the same thing. According to California Business and Professions Code, Section 732, “a dentist must refund an overpayment to a patient within 30 days of the patient's request. Violation of this section shall constitute unprofessional conduct.” It’s been 4 months. The Dr Shahabi is great to work with but it doesn’t make up for my experience so far. Also, as other reviews say, they are quite aggressive with pushing treatments on you. I would not recommend this place!
Cameron Espinoza
Previous poor reviews say it all. Avoid and try somewhere else. They are disorganized (I had to call over 10 times just to get my dental records) and they overly aggressive with proposed treatments.
Crystal Landeros
This place is great good service especially the front desk lady very polite and respectful she helps out a lot recommend place to go
Jorge Portillo
Dr. Seah was great! She answered all my questions and was amazing throughout.
Hamed H
I have had an experience with Serenity Dental Spa, Dr Shahabi, the other dentists, dental hygenists and staff. Everyone has been nice, following up with my appointments, reminders, helping to plan treatments, explaining, and doing what works best. I highly recommend Serenity Dental Spa.
Nikki
From someone who dealing with anxiety around dental work, I’ve always feel comfortable and the staff is welcoming.
KHAYASHI33
DON'T visit here.. Now I know the reason why they are always available... With some reasons, I had to visit there instead of my primary dentist and they say it be charged 8,000 dollars to treat my teeth LOL. That's ridiculous. The review must be incorrect but please try if you don't mind your teeth, money and time.
tor impex
I want to say big thank you for linda! This morning my veneer cracked and I started panicking and crying so we went straight ahead to the Serinity dental spa and just in few hours I had a new gorgeous smile! Thank you so much Linda for bringing my smile and happiness again!!! Warm hugs!!!!!
Dylan Cressy
This place really puts the “spa” in dental spa - Amelia has the heart of an angel, and Dr. Sech is witty & charming. 10/10.
Gear Johnston-Freeman
very informative. chair is a massage chair, which is cool. expensive tho
Adrian A
Have been coming to Serenity for over a year now, and have had a number of fillings and a root canal fixed with them. All experiences have been fantastic, from dentists and staff, to the location and scheduling. Highly recommend for anyone looking for a new dentist.
Kristin McCann
Absolute Chaos at Serenity Dental Spa Dental Clinic If you value your sanity and hard-earned money, steer well clear of Serenity Dental Clinic. My experience there was a complete and utter nightmare from start to finish. As soon as you walk through the door, it's evident that organization and professionalism are foreign concepts at this office. The front desk staff seemed utterly clueless, shuffling papers aimlessly and unable to provide any coherent information. Trying to get a callback was like pulling teeth - no pun intended. The real horror show began when I was called back for my appointment. The technicians and dentists were running around like headless chickens, frantically moving from room to room with zero sense of order or plan. It was clear there was zero communication or coordination between them. To make matters even worse, in their frazzled rush, they performed not one but TWO major procedures on me in a single visit, along with redundant diagnostic coding that my insurance outright refused to cover. I was blindsided by an outrageous bill that they insisted I pay in full. For months now, I've been calling and calling, trying to get this billing fiasco resolved, only to be met with deafening silence or empty promises to "look into it." I honestly don't think anyone at this office has the faintest clue what's going on from one minute to the next. Do yourself an enormous favor and avoid the unmitigated disaster that is Serenity Dental Clinic at all costs. Unless you actually enjoy utter chaos, unprofessionalism, and being blatantly overcharged with zero accountability, find yourself a dentist with some semblance of competence and organization
Michael Bond
Dr. Seah and Dr. Leung are both incredibly skilled and knowledgeable. They took the time to explain each step of the process, ensuring I was comfortable and informed throughout my visit. Their professionalism and attention to detail are truly impressive. The entire staff at Serenity Dental Spa is friendly and attentive, making every effort to accommodate my needs and schedule. The office is immaculate, and the state-of-the-art equipment further assured me that I was in good hands.
Alvin Liang
Serenity dental spa is a very convenient location if you work around downtown , all staff are welcoming and friendly office is so update and clean , I will recommend to all of you!
Alex Pransky
Ivan was very thorough and gave a lot of information to how i can improve my dental health
Alex and Mecona
Amazing as usual! The pride, care and attention the doctors and staff provide is unbeatable!
Frederick Rohn
Doctors were very patient with all of my questions, referred me to another oral surgeon
Ademola Thompson
Excellent and professional service. Helped me through my dental issues and Invisalign journey.
Nancy Wang
Dr.Seah is the sweetest and such a caring and calming presence. Really made my super nervous cavities experience much better!!
Ella Robertson
Was double charged for fillings, have had to call back multiple times in order to get the status of this refund.
Benjamin Leers
Comprehensive care from thorough and thoughtful professionals. Always a comfortable experience and I leave feeling like I got the fullest care possible. Thanks to my hygienist Ivan and to Dr. Seah!
SHIVISH MAKKAR
Great experience! Everyone was very knowledgeable, thorough, and nice. I would certainly recommend this place
Lo Jackson
I am one of the rare people who loves going to the dentist, and Serenity Dental Spa makes my visits even more enjoyable. The entire staff is so friendly, and I highly recommend their professional services.
Enoch
Incredible spot, super helpful, purely progression. Enjoyed the staff. Definitely the best office I’ve been too in CA.
Ashe Magalhaes
This dentist told me I have 4 cavities for $1000 over 2 sessions with numbing injection Went to another dentist who filled 2 tiny holes without any numbing in 20 min for $150
Thank you Mei Lun. we truly appreciate you and are blessed to know you?? have a wonderful weekend:)?
Serenity Dental Spa
Thank you Kennedy. You are wonderful and we truly appreciate you:) Wishing you an amazing weekend ?
Serenity Dental Spa
Thank you Adrian. We really appreciate you and are blessed to take care of you:) Have a wonderful weekend ?Dr Leung and Team
Serenity Dental Spa
Thank you for the 5 stars ⭐️ Francesco:) We appreciate you and will always do our utmost to give you a 5⭐️ experience ?
Serenity Dental Spa
Waylon, you are amazing. We appreciate you and will always do our best to give you a 5⭐️experience ?
Serenity Dental Spa
Thank you Malika, we try appreciate you ? You are wonderful and it’s a privilege to take care of you??
Serenity Dental Spa
Val Kepler
I absolutely love it here! Staff is amazingly welcoming and helpful. Great technology. I can highly recommend this office
Thank you Val ? We truly appreciate you and will do our utmost to make sure it’s always a 5⭐️experience ?
Serenity Dental Spa
Thank you Tiglat:) It is a privilege to take care of you:) Dr Leung and Team:)
Serenity Dental Spa
Jillian Larson
I’m very thankful for the flexibility in working with my work schedule to get me seen when needed. I really appreciate the attentiveness and care given by all staff members.
Steven Hamilton
Alyson Seah (Dentist) and Ivan (Dental Hygienist) have been the consummate professionals each time they have attended to me. They explain the steps of the dental care they are providing and create a relaxing environment. Top notch dental care thus far.
Thank you Steven?? We truly care about you and will always do our utmost to take care of you. It is a privilege ? Dr Seah and Ivan
Serenity Dental Spa
Rabiah Harrison
Entire staff is friendly and office is easy to get to. The hygienists answer all your questions and handle you with care.
De'Janique Harper
The doctor was so good and gentle with my root canal and all of the staff were super friendly!! I will highly recommend being treated at Serenity Dental Spa!!
Daniel Giaime
The kindest most capable dentist I’ve ever been to - and I’ve had like 10 dentists. Go here, you won’t regret it.
Sam Spelsberg
Had my first appointment here today after moving to the city and had a great experience. Everyone is super professional and experienced, and it went smoothly. The owner is incredibly kind and i will be going here as long as i live here
Michelle Currey
I had an emergency tooth infection while on a cruise ship, and the entire office was so accommodating, kind, and eager to help. I wish I lived locally so I could use this dentist office.
Jess
I felt inclined to write a review after having an amazing visit with a different dental office today. Dr. Shahabi was the first dentist I saw when I moved to SF a few years ago and I stayed with her office for a year and a half. I raved about her in the beginning as she seemed great and I loved the office space; but after a handful of visits I quickly grew suspicious of her and her colleagues. Every visit they seemed to find cavities despite me having only had 2 prior in over 30 years of life. I have lived in 5 cities including LA and NYC and therefore seen many dentists, yet somehow only Shahabi's office was finding all these cavities. Since switching to a new dentist (Dr. Keyser, who is just a few blocks away if anyone else is looking) a year and a half ago, I have yet to have another "cavity"...SHOCKER.
Noor El-Baradie
TLDR: They lied about me having cavities! I went to this provider and say Dr. Alyson Seah for an oral exam and she told me I had 8 cavities quoting me over 2K worth of restorations. It had been a while since I had seen the dentist but I am quite diligent about my teeth, so I was very confused. They kept saying that it wasn’t my fault and it was genetic but that I needed to treat them quickly or they would get worse. I went to get a second opinion and I went to another dentist and found out I only have 1 single minor cavity and they showed me pictures of my teeth. I was shocked. Honestly this is just SO frustrating and shocking because if I didn’t have a good plan that allowed me multiple oral examinations I probably would have just let them do the work on my teeth. I have no idea if they would have drilled into perfectly good teeth or pretended to and charged me. Just super fraudulent and concerning behavior. I can’t believe a health care provider would do this just to make more money. Posting here because I wouldn’t want this to happen to anyone else. Just avoid this place. It’s so nice and fancy and the people are nice just to scam you.
Ido Savir
It was the best dental experience I've ever had. It felt more like a treat and a spa then a medical procedure. Everyone were so nice and professional, took all the time in the world to make sure everything was perfect. No words. The cost was nothing especially compared to the amount of time and care they put in. Incredible.
Nube
Everyone was welcoming and pleasant at the outset. I appreciate being offered and brought water. I loved the massaging chair and the positive, professional and easy confidence everyone showed. The staff made it easy for me to attend to the financial obligations-and i got the work done the same day! Bonus! i got to meet Dr. Shahabi. I think this may be the best dentist’s visit I’ve ever had, thank you. (Not sure if I’m permitted to name the staff that worked with me, so just know i appreciate you tremendously, you’re awesome!) Can’t wait to tell my family.
Steven Godfrey
The degree to which this place dismissed what iactually wanted was impossibly infuriating. I couldn’t have asked for a worse experience than being abused financially for what i didn’t at all want than i was at this place. I was told i’d get a second opinion there, that was an absolute lie. F—- all the way, this place.
Karma Stardust
Cannot recommend this place enough! Fabulous office. Every single person I encountered was kind and compassionate. They handled my emergency dental appliance repair so quickly and the repair looks better than the original that I had done at another office. I'm sold and have become a new patient. Already scheduled my cleaning first of the year and am transferring all my upcoming dental work to this office! The space is beautiful and extremely clean. You can tell how much each person employed here cares! 10/10!
Joel Brown
I had an emergency and Dr. Seah was able to see me immediately. The staff as well as Dr. Seah are very nice and professional. Dr. Seah explained the whole process of the procedure that was going to be done. My experience was stress-free and most importantly pain-free. I like forward to having my future dental work done with Dr. Seah.
Carl Fuda
They hastily told me I needed multiple crowns, which were not cheap. In the past month, I have had two of the crowns pop off while eating. The crowns were not more than 2 years old. Would not recommend.
Utkarsha Ranade
They charged a $30 fee when I had gone for a fully covered preventative visit. Upon asking for clarification, I was told that this was a “PPE fee for Covid”, which is absurd, since the doctors/hygienists were not wearing anything extra. I was also not seen by the doctor that I booked for.
Molly Bridges
It was the absolute WORST experience I've ever had at a medical professional's office in my entire life.
Hi Molly, sorry you feel this way. You may contact your dental insurance regarding your benefits.
Serenity Dental Spa
Storytime Ellie
I LOVEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE ALL OF THE STAFF????????????
Daniel Barrios
Highly recommend Dr. Seah. Very professional, attentive and makes sure to explain the best treatment possible for your dental needs.
Rheuben Johnson
MARY & MARIA OF THE SERENITY DENTAL SPA INC. PROJECT FRIENDLY FAMILY LIKE SERVICE AT THE FRONT DESK. HIGHLY RECOMENDED
Priya Bhat
Great service and was stepped through everything regarding personal treatment plans!
Francis K
High quality dental care with technically skilled dentists that are able to explain what’s going on (when it gets complicated/ $$$) and what your options are for treatment. Timely appointments have been available to me as well as information on no cost (i.e.interest free) options. I recommend this practice to other senior without hesitation.
Ronnie Marvin
DONT COME HERE!!! HORRIBLE DENTIST! I scheduled an appointment through ZocDoc with Dr. Shahahaby. My appointment got canceled twice with no explanation ?? After my third try I ended up going in only to get treated like a number instead of a patient. This doctor obviously seems money hungry and just wants to take advantage of everyone. I recommend to do research before choosing this place. Good luck to everyone who goes to this insane business.
Jaya Gupta
The Asian doctor here is horrible. Poor communicator. Is not patient friendly. His assistant is bad too. He specifically is the type of dentist that tries to force a ton of services upon you. Not considerate of patient time. Horrible experience. Recommend going to Zen Dental instead!
chantel Bermudez
Everyone was great, so fast and efficient very nice women in office and great doctor. Happy to be coming back!
Edison Ding
Friendly and good care during your visit, but left feeling frustrated and upset because they are not accurate or transparent about how much patients have to pay. I went in to this clinic for my first time for routine dental care at the end of 2022. I had a normal cleaning and the dentist identified a few small cavities I needed to get filled. They also said I really needed a deep cleaning based on how deep my gum pockets were. The front desk confirmed the total cost of deep cleaning and cavity filling based on my dental insurance. Based on this information, I scheduled a follow up appointment for the deep cleaning and cavities. The appointment went well, but what upset me was afterwards the front desk told me that because I did deep cleaning, any future routine cleanings were going to be more expensive for me out of pocket because I had to get a particular follow up care for deep cleaning. I would not have done the deep cleaning had I known any future routine cleanings would be more expensive. The second upsetting thing is that I received a bill from the office for my cavity filling 2 months after my appointment. I had confirmed the total cost with the office and thought I had paid for everything at the office. However, I was informed that their staff referenced the wrong dental insurance plan and that they underbilled me for the procedure. This was very frustrating as I was sent the bill by mail with none of this context and I had to call them to find out what was going on. Safe to say, I will not be coming back. Even though I was very careful about confirming the costs of any procedures I was having done, they were not transparent at all and expect me to pay extra for the mistakes their staff made.
JP Picart
I was blown away by the service I received at Serenity Dental Spa. From beginning to end, each step was a 5 star delivery. The check in process is easy and modernized with up to date technology. The moment you walk in the door you are greeted with a warm and welcoming front staff. The assistants are personable and make you feel at home. During the appointment, Dr. Shahabi was attentive and detailed. Her care for her patients go above and beyond any clinical standards. She is descriptive with her diagnoses and explains it on a level that the patient can understand. I highly recommend Serenity Dental Spa. Dr. Shahabi and her staff are professional, caring and detailed. Don’t waste anytime and book your appointment now!
Julia Lin
3 weeks into my invisalign experience and the staff continues to be so sweet and kind! Had to add in attachments and Dr. Shahabi was very helpful and explaining the procedure/what to expect in the coming weeks.
Brendan McGeown
Lots of appointment availability, very friendly staff, hygienists and doctors! I like the treatment plans because they are created digitally with all quotes and can be accessed right on your phone.
Andy
Never have I ever loved a dentist before I met Dr.Shahabi.She guided me thoughtfully through a medical procedure and delivered great results.than later when I was experiencing extreme pain she got to the root cause immediately and fixed it while showing personal care. So grateful for finding her and the magical Serenity Dental Spa team
Alexandre Turqueto
All professionals are very kind and very good on what they’re doing. Strongly recommend!
Thank you Nick, It was very nice meeting you! :)
Serenity Dental Spa
Gissell Valdez
I found this office through Zoc Doc 2 months after moving from New York City. Before I left NYC I removed my metal braces and wanted to continue to care for my teeth in San Francisco. This office is conveniently located, making an appointment was very easy . The front desk staff is amazing and has made the onboarding experience and scheduling very seamless ( shout out to Heather and Maria). I’ve visited the office initially for a cleaning, Amilia was amazing and very patient, it was my first cleaning post metal braces and I was very happy that they broke the session into different quadrants making the experience less overwhelming . Also after my initial visit, the team recommended I continue my smile treatment using Invisalign , Terresa answered all of my questions specially on the process post metal braces . The office manager (Araceli) and coordinator (Linda)also were there to assist my many billing questions , ensuring I understood pricing, payment options and other insurance concerns . Overall this has been a great experience, going to the dentist doesn’t always have to be scary.
Thank you Gissell! We always look forward to seeing you :)
Serenity Dental Spa
Nikitha S
Love the staff and the service. Been seeing Theresa for a year now and I love coming back ! The dentist is usually not the most comfy place but they get it right :)
Thank you Nikitha! We hope to see you soon :)
Serenity Dental Spa
Clint Barnes
These folks call themselves a spa and charge premium prices for services while delivering a substandard product. Through COVID, charged full price for invisilign treatments while making minimum, if any, effort to deliver trays. Make assumptions that clients want most expensive procedures when more economic ones will be equally as effective. Under-anesthetized my partner TWICE, leaving her in severe pain for two procedures. My partner just received a brand new billing (on 2/10/23) for procedures dating back to 2021. We have never received a previous billing or late notice for these procedures. WTH‽ We understand that companies need to make a profit, but from all indicators on our side, this dentistry is a poorly run, chaotic, dangerous mess with greatest attention paid to maximizing bottom line and little regard for patient care.
Anna Romina
My experience was great and I really appreciate all the help Araceli did to ensure I was able to make it to my appointment and make sure all the areas I needed help with were being cared for appropriately. GO SEE ARACELI!!! She is the best
Aeriel Storey
This dentist charges over $1,649 for two teeth cleanings and 3 fillings. Still receiving bills & threatening calls over two years later for additional payments after I had finalized my payments over a year ago. UPDATE: I finally received invoices from the company and found that they double charged me for a visit that never occurred. I contacted them about it and, again, have not heard a response and doubt I ever will. I went to this office because of the reviews but my entire experience was a mess: from the actual treatments that were performed to the administrative filing. Not only did the dentist cause damage to my mouth and old teeth fillings, but the office also threatened to send me to collections out of the blue after I hadn't heard back from them after reaching out over a span of 3 months. During my first visit, I spent 4 hours (maybe more) for a cleaning and getting fillings in my teeth. Easily one hour was spent waiting in the chair for the dentist after my cleaning was done. After getting fillings, my mouth was extremely numb and bloody. The dental assistant sent me home with cotton balls in my mouth and told me to be careful because my mouth would be tender. When I got home, I noticed they had drilled through my gums & the back of my jaw by my wisdom teeth. I wish now that I had taken pictures of this, but I was working so much so figured it'd be fine when it healed... I was already scheduled the next week for a second visit because I was told I needed to go back for a second cleaning and this also took about 3 hours. It was also at this appointment that I found out that the dentist who worked on me caused an old filler in my tooth to fall out. I finished my payments with the office and even clarified with the front desk that my account was OK (because I did not want to deal with them again). Months later, I received 3 invoices. When I contacted the office about this, I was informed that it was an issue caused on their end when they input the insurance info and there was no action needed from me. A year later, I contacted them between November of 2022 through January 2023 to receive invoices since my insurance had changed and I had moved, so I wanted information on the work I had done and received no contact from them whatsoever. Whatever - I wasn't surprised. Today, I found out through an automated text that they are sending my account to collections for unpaid invoices which I thought were resolved over a year ago. When contacting them, they were extremely aggressive, rude, and interrupted me the whole time. They also didn't have record of any details or information about my account. Only saying that I owed $100. They still haven’t provided me invoices of all of the payments I had made and my procedures - which were very expensive. The lady I spoke to said she would have known if there were any issues on my account which is why she is sending me to collections. It’s great to know that the company is extremely scammy and treat their clients as lab rats because nobody can do their job properly and have them deal with the mistakes the company made. Good job to all involved.
Jackie Martinez
Chipped my tooth eating salad, but they saw me the same day and got it fixed so quickly! I can't even see the line where they did it.
A Drummond
Had a wonderful experience, the team was professional and friendly, definitely recommending.
Thank you Kanika! We hope to see you soon :)
Serenity Dental Spa
Kira Finigan
My appointments here have always gone really well! The staff is friendly and transparent about insurance coverage and pricing, I hardly had to wait, and I already booked my next appointment.
Priyesh Patel
Over billed my insurance for procedures that weren’t even done. Double charged my credit card for copay. I still haven’t been refunded after many phone calls and months later. Dont waste your time or money here.
Emily
All Doctors here are really patient and professional:) Thank you so much for helping.
Jessica Richard
My first visit went really well, I feel like they went above and beyond to make me feel comfortable.
J.R. Hass
I’ve been going to Dr Shahabi for well over a decade. Her staff is always professional and more importantly her dentistry phenomenal!
Matt Marshall
I've been going to the Doc for a few years now...they are the best. Tremendous support, great caring people and the Doc is just the greatest! Highly recommend.
Kaitlyn Geremia
Dr Shahabi and her staff are always helpful, professional, and kind. I had a dental emergency and through her quick work and willingness to go above and beyond it was resolved same day. I can’t recommend her and her practice enough.
Alexis Flores-Betancourt
An absolute phenomenal experience. I was treated with so much care and attentiveness. I’m new to the city and they made me feel so welcome and taken care of. Not only that, my visit was very productive and got a much needed treatment done the same day.
Rafi Alami
The hygienist at serenity dental spa, a spa version of dental care. If you don't know what I'm talking about, go find out. Amila is the Best, as my dentist Dr. Shahabi is herself.
Maria Rodriguez
I had the most wonderful experience at Serenity Dental Spa. The staff was very friendly and professional and Bentley the Drs dog really helped get through my nerves! Amazing!!
Jayden Lin
Serenity Dental Spa lives up to this name: it’s a very relaxing dental office. Dr.Shahabi and her stuff are very kind and friendly.they make you feel comfortable and guide you on each procedure patiently. They clinic itself is modern and has a mesmerizing vibe ??????????
Yinglin Wu
Best Dentist and Hygienist in San Francisco! Dentists and hygienists of quality and attention to detail are hard to find here. I'm so grateful I found Dr. shahabi and Dr. Leung. I've done fillings, root canals, crowns, two drs. are first class in their craft and their practice. You can see this in their attentive patient experience, spa-like offices and staff.
Alex Masmej
Great service, and the people are lovely, but I agree with all the other reviews: this is very money-oriented. They want to see you all the time and sell you many things. Even after cancelling some cleanings, I have been there more than 10 times in total in less than a year and it usually takes very long (almost 2 hours). I don’t think my teeth are bad, and yet I have to negotiate each time about taking less appointments (they asked me to book 3 more appointments last time today) or not buying more (Invisalign, ARESTIN, $79 coating…). I asked to skip today but I was still strongly recommended ARESTIN, so I still said yes, but I’m not sure how important that is. It costed $500 and was outside my insurance. Again, people are lovely, but it’s a lot of money and time. In France they see you just twice a year!
Shirene Massarweh
Wow! For a person with extreme anxiety about the dentist, that was hands down the most relaxing and reassuring dental experience I have ever had.
Carla Morales
The staff is wonderful and really helpful along with the doctors that are gentle and informative. They offer various treatments that I’ve completed there successfully. I appreciate the cleanliness of the office too.
Alex Pham
Great experience. Beautiful office and great service. Went in for a cleaning and the hygienist was very thorough. The dentists are very knowledgeable and gave me some new recommendations for stabilizing my TMJ. My previous dentist didn't do this. Highly recommend this practice!
Austin Tang
Hygienists and dentist very friendly, took time to explain all my treatments and answer my questions as well. Ivan my hygienist was great.
Daniel Lee
I would be very cautious with this dental office. They seem to push a lot of additional procedures, and some of their cavity classifications may be questionable. If you’re uncertain about any recommendations, I’d highly suggest getting a second opinion. To make matters worse, their front desk repeatedly "forgets" to provide an itemized receipt. I've called multiple times, and each time there's a different excuse. An itemized receipt should be standard practice, and the lack of transparency is frustrating. If you're considering this office, proceed with caution.
Dear Daniel, we take these accusations seriously. Defamation is against the law, and I , as the owner, will not allow anyone to defame my practice, which is my life. As a standard of practice, we take intraoral pictures to show our patients any lesions that we find and go over everything extremely thoroughly. If you have any issues, I am more than happy to help you resolve them but you need to remove this post now as it is extremely defamatory and inaccurate. I have listened to the conversations you have had with my team members thus far and see that your requests have been addressed. You can reach me at 415-576-9400 if you would like to discuss further. Dr Shahabi.
Serenity Dental Spa
Jonas Tamano
I've been a patient here for over 10 years. They've always been accommodating to my schedule, everyone I've come across have been friendly and professional, and my teeth look and feel great.
Thank you Alfredo for your review. we appreciate you :)
Serenity Dental Spa
Albert
Extremely friendly, professional and competent - caught a very deep cavity that other dentist (6 months earlier) did not catch. Fully recommend!
Thank you Albert for taking the time to give everyone your feedback. We truly appreciate you:) Dr Shahabi and Team:)
Serenity Dental Spa
Hi Jay, Thank you for taking the time to give us your feedback. We appreciate you :) Dr Shahabi and Team
Serenity Dental Spa
Nov Adams
Quick, friendly and the staff is amazing. Had no issues when I came on either an emergency root canal, and they work seamlessly with insurance
Thank you very much for your feedback Donovan:) you made our day, we appreciate you:) Serenity Dental Spa Team:)
Serenity Dental Spa
Thank you Levin, we appreciate you:) Serenity Dental Spa Team:)
Serenity Dental Spa
Thank you for taking your time to review us Gordon:) We appreciate you:) Dr Shahabi and Team
Serenity Dental Spa
Callixte Nahimana
Amazing dental practice! Staff is so friendly and always go over explaining the treatment plan. If you are new in the city or looking to switch a dentist, give them a go!
Thank you so much Callixte... ?
Serenity Dental Spa
Edward Liu
Been coming here for the past 7 years for Invisalign, cleaning, wisdom teeth extraction, crown, you name it! Dr. Shahabi and crew always go the extra mile to ensure I'm well taken care of. Rating 4/5 here because they do get very busy at times and the wait can be up to 45 min. Also, as with any dentist, make sure to ask upfront for the financials so there are no surprises when you pay.
Thank you so much Ed. We're always trying to improve on wait times ? We currently working on incorporating a touchless check-in process to decrease wait times. We truly appreciate your feedback and hope subsequent appointments will be smoother ? Serenity Team
Serenity Dental Spa
Garvish Damania
Dr.Shahabi and her team are really good and they do detailed work. They also explain everything in detail to make it easier. Great team! Highly recommend
Thank you for your feedback Garvish. We appreciate you:) Dr Shahabi and Team
Serenity Dental Spa
Allison Hajda
Super quick to get me in when I needed to replace my retainer. Got an appt the next day and delivered the retainer the next week. staff are very friendly and the office is very covid safe (required to wear masks)
Thank you very much ,,,samira
Serenity Dental Spa
Thank you Jin for taking the time to review us, it means a lot:) Serenity Dental Spa Team:)
Serenity Dental Spa
Thank you so very much ..... ? .... Samira
Serenity Dental Spa
Thank you so very much..... ? Samira
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Thank you ..... ? Samira
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Janet Li
Very pleasant staff, and they always give me thorough explanations of everything!
Thank you ..... ? samira
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Thank you very much...Samira ?
Serenity Dental Spa
Thank you so much Melisa ,
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Thank you for your feedback Ariel, we appreciate you:) Dr Shahabi and Team
Serenity Dental Spa
Kuang Xu-Bin
I’ve never felt strongly about a dental clinic before but Serenity Dental Spa is incredible! Its really hospitable (shoutout Samira!) and the service is impeccable. Beyond that, the clinic features a lot of state of the art machinery that gave me insights into my dental health that I’ve never received before. The clinical staff were all really nice and clearly communicated the procedures to me.
Thank you very much Kuang,very sweet of you ? ..... Samiira
Serenity Dental Spa
Sami Sukhtian
I had a really positive experience at Serenity Dental Spa. Everyone was friendly and helpful.
Thank you very much !!!!! ,Samira ?
Serenity Dental Spa
Sufyan Osman
The staff in this office is beyond friendly and accommodating. After searching for a dentist since moving to SF, I gave them a call and they were able to bring me in for a cleaning immediately on the next day. They ensure that you are comfortable while they are working with you, and I look forward to my next appointment with them!
Thank you !!!! Samira ?
Serenity Dental Spa
thank you ,Samira ?
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Thank you ...Samira
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Brian-Jeremy Guerrero
Very attentive and modern dental spa. The equipment here is state of the art and the staff are very friendly and accommodating. Especially with immediate medical needs. Even as a traveler, they accommodated my needs when I had issues with my teeth and got a treatment plan to take care of my teeth right away. Very professional and would highly recommend this place to any of my medical professionals. They work with you.
Thank you so very much ....Samira
Serenity Dental Spa
Sanjay Venkat
Great! The staff is very kind, they’re accommodating of schedules, and they helped me take care of multiple cavities, cleanings, and Invisalign treatment (still in progress) over the course of a year. Highly recommend!
Thank you very much !!!!! Samira ?
Serenity Dental Spa
Thank You very much .....
Serenity Dental Spa
Thank you !!! Samira
Serenity Dental Spa
Thank You !!! Samira ?
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K C3
Definitely go there for an appointment! Office is Great and Customer Service is spot on !
Thank you so much ....Samira ?
Serenity Dental Spa
juan ramirez
Staff has been very flexible with scheduling, all of them are extremely nice and accommodating
Thank you very much .Have a lovely day.Samira!!!
Serenity Dental Spa
thank you !!!
Serenity Dental Spa
Ally Girouard
Dr. Shahabi and her staff actually make coming to the dentist something to look forward to, and I cannot say that about any other dentist (or doctor) I’ve been to. The space feels like a spa and the warmth of the people make going to the dentist the best possible experience for what usually is a dreaded chore. You will not be disappointed!
Thank you Ally for taking the time to give us your feedback:) We appreciate you and wish you an amazing rest of the year:) Dr Shahabi and Team
Serenity Dental Spa
Thank you !!!,Samira
Serenity Dental Spa
Thank You!!! Samira
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cheyenne •
I’m so glad I found this place, I always had a lot of anxiety around going to the dentist but the staff here and Dr. Shahabi are wonderful and always very friendly!
Thank You very much ....Samira
Serenity Dental Spa
Hi Abigail, thank you soooo much for your review. We truly appreciate you:) Dr Shahabi and Team
Serenity Dental Spa
Thank you Mag, We appreciate you and the time you took to leave your feedback:) Serenity Dental Spa Team:)
Serenity Dental Spa
Mylan Phelps
Super friendly staff, quick service and flexible scheduling! The massaging chairs are also pretty cool too.
You are so kind Mylan, thank you soooo much for your feed back:) We truly appreciate you:) Dr Shahabi and Team:)
Serenity Dental Spa
Thank You very much!!! Samira
Serenity Dental Spa
Leila Salazar-Lopez
Who likes deep cleaning? No one, but Dr. Leung is gentle and professional. I didn’t feel a thing.
That's great feedback, thank you so much Leila. We appreciate you sooooo much, Dr Shahabi
Serenity Dental Spa
Sara Raddadi
Dr Shahabi is very patient and professional, explains all the process with a very good knowledge. Was my first time seeing her and will definitely trust her with my next dental treatments
Roman Robinson
I met Dr. Sheila about a year ago, and she informed she was a dentist here ay Serenity Dental… My gosh! The staff, the atmosphere! If they paid me to write this review I wouldn’t accept lol ! Serenity dental spa is absolutely amazing. They are professional and make you feel at home. If you are looking for a dentist- look no further!
Chelsea Fromm
Great dentist and staff! They are so good at explaining options for dental care and are very kind and caring. I would 100% recommend
Wesley Boatwright
The best dentists! Always very quick and professional. But with lots of love too!!
Theresa Sagar
I’ve been visiting Serenity Dental Spa for years. They have always taken great care of me! The staff is amazing, friendly and so knowledgeable. Dr. Shahabi is wonderful and caring. I’ve had many procedures done there, and they have always made me as comfortable as possible.
Sonie Guseh Osagie
Highly recommend Dr. Shahabi and her team. They are experts in dentistry and always answer my questions thoroughly and thoughtfully. They also provide for a very clean, comfortable, and prompt experience and make you feel like you’re family.
Irina Smirnova
Dr. Shahabi is such a caring and gentle professional. I enjoy dental appointments at Serenity Dental Spa ?
Thank you Eric, we appreciate you:)
Serenity Dental Spa
Andrew Johnson
Excellent service, they even got me in early when I got there ahead of time
Thank you Andrew for your feedback, we truly appreciate you:) Serenity Dental Spa Team:)
Serenity Dental Spa
Ysa Gomez-Gonzalez
Dr. Leung and team were awesome! Got me an appointment earlier in the week & then took care of all that needed to be done day of. Very friendly and attentive staff. Would recommend to everyone!!
Nicole Ong
My husband and I have been coming here for my Invisalign and regular dental care for 3+ years. All the staff members here are so friendly. Dr. Shahabi is the best! You can trust her for everything.
Thank you very much....... ? Samira
Serenity Dental Spa
Savannah
After experiencing sensitivity and pain following work done by another doctor, Dr. Shahabi committed to finding the root issues. She personally took the time to ask me what I was experiencing and followed up with me between sessions to check on how I was feeling and the progression of the sensitivity and pain. I appreciate her thoroughness and explaining to me what was going on and how we could proceed before working on another tooth that may experience similar issues.
Tom Oudinot
Phenomenal dentist! My Invisalign treatment is on track, my teeth have never been healthier, and the staff is very friendly :)
Christian Ogno
After not being into the dentist since before quarantine I needed a lot of work done. The dentists were very informative and helped me get my procedures done within the week!
Thank you Teresa. We appreciate you truly and look forward to seeing you:) Dr Shahabi and Team:)
Serenity Dental Spa
Helen Irias
Friendly, knowledgeable staff and excellent quality service! Highly recommend!
Jessie Roodman
Sheila is the sweetest! I started seeing her in 2016 prior to my wedding and I will never see another dentist. Warm, friendly, and deeply caring, coming to her office always feels like getting your teeth done by a friend (who happens to be incredibly talented and professional)!
Catie Kirk
Fabulous experience. Everyone was lovely and welcoming. I haven’t been to the dentist in years due to personal issues but the doctors and medical assistants made me feel so calm. From the moment you walk In to the moment you leave you are taken care of. I will absolutely be back.
Katy Volpenhein
Have been seeing Dr. Shahabi for over two years and her and her team have done an incredible job on my Invisalign! I’m so happy with the service and the turnout!
Banita Giri
I found the group through ZocDoc and did a dental cleaning. The location is clean, staff was friendly and attentive. I went for a dental cleaning and had a pain free experience.
Deshaun Bennett
I had a wonderful experience at Serenity Dental Spa, I told friends about this Office it’s such a great place to come it’s in a great area in San Francisco & very easy to get to and the front office is wonderful they made me feel so welcome I highly recommend this office.
Nick Hasselberg
The Spa is legendary! Dr. Shebabi has amazing bedside manner and service is impeccable. Staff is very comforting and supportive.
Thank you so very much!!!! ?samira
Serenity Dental Spa
Jaime Sena
When I tell you that the staff at Serenity Dental Spa treated me at my lowest point, I am not exaggerating. I had fallen on my face onto a curb in Union Square, and had three cracked teeth, with one on the edge of falling out. What’s more, I was visiting SF on a work trip and was 1,000 miles from my doctors and family. I was lucky enough to get an emergency appointment and Dr. Leung, Dr. Shahabi, and the entire staff immediately treated me with kindness, empathy, humor and care. I proceeded to spend 3 days and ten hours getting emergency treatment and I could not be more thankful for the amazing work they did for me. I walked out of my final appointment looking like nothing had ever happened! I would recommend them to absolutely everyone who wants quick and thoughtful dental care.
Rick Sakow
I've been a happiest patient with Dr. Shahabi since 2006. Dr. Shahabi and her staff are warmhearted, thoughtful, professional and thorough. Serenity Dental Spa utilizes the latest and greatest dental technologies, and they maintain excellent records on the health of my gums and teeth. Serenity Dental Spa offers amenities like massaging chairs and television to watch during dental procedures. The team at Serenity Dental Spa was monitoring an issue I was having and during her off-hours late in the day, Dr. Shahabi referred me to a specialist for an urgent test which I was able to get on the same day. That level of commitment to patients is remarkable and I'm so appreciative of their team's earnest interest in my wellbeing. I highly recommend Dr. Shahabi and her team.
Elise Kroll
Dr. Shahabi is wonderful! She is so kind and friendly, and she really cares about her patients!
Justin Shen
I truly enjoyed my experience at this dental office. As someone who has anxiety about visiting new clinics, Dr. Shahabi made the process so transparent and simple. The staff was also extremely friendly and inviting. Will definately continue coming here for all my dental needs!
Trisha Dinh
Amazing service! The staff is so friendly and helpful. Would highly recommend coming here, especially for new patients.
Amelia Jones
When I started going here, I thought they were the best -- Dr. Shahabi and her staff are friendly and upbeat and the office is clean and comfortable. However, lately I'm not impressed and am planning to find a new dentist after I complete my Invisalign treatment. 90% of the time, they schedule me a 30-min appointment for a procedure that takes at least an hour or two. A few times they have lost track of where I am in my Invisalign treatment or "misplace" aligners that were supposed to have been ordered. There is no consideration for my work schedule and I have missed planned calls or lost entire days because they're disorganized. I also notice that Dr. Shahabi tends to manipulate me into paying for procedures that I am unable to afford by leading me to believe that they cost a lot less than they actually cost. Then they blame the high cost on my insurance coverage, which I used to believe, until I overheard a conversation where another patient was asking why their costs were so high and why they always had random balances showing up on their account and Dr. Shahabi told them the same thing -- their insurance coverage -- and then tried to distract the patient from their line of questioning by telling them about a funny YouTube video she had watched recently. I really don't appreciate the shadiness I've experienced here and I would not recommend Serenity Dental Spa. In fact I actively tell my friends NOT to use my dentist. 9/15/2021 edit: Dr. Shahabi’s office called me to ask me why I left this review so I’d like to amend my below statement about overhearing the other patient with some new information they gave me today. Dr. Shahabi’s office told me that I didn’t understand the situation with the patient — that they were being very rude to the front desk so Dr. Shahabi had stepped in to diffuse the situation by talking about YouTube (instead of trying to help the patient with their actual problem). I do remember that the patient was annoyed; it was because they had come to pick up aligners that were supposed to be delivered that day, but Dr. Shahabi’s office had forgotten to order them.
Muriel Clark
Serenity Dental spa is a very nice clean establishment. I gave it 5stars because I get 5star service every time I have an appointment. Their staff is very Polite and knowledgeable. I was referred to them a year a year ago and I’m super pleased with my treatment. I would absolutely recommend anyone looking for dental treatment from cleaning to crowns Invisalign to implants they do it all with a smile and a positive attitude.
Lin Yapan
Such a welcoming,supportive staff with professional expertise ! I love the ambiance, almost a spa-like atmosphere. It was great to hear that my chipped tooth was an easy fix, done right away without fuss. Thanks to Dr.Leung
Sara Lentz
Dr. Shahabi is the best! I have a lot invested into my teeth: I don’t have strong enamel and have acquired damage/lost teeth via sports. It was difficult for me to find a good dentist in SF- I feel incredibly lucky to have discovered Dr. S- She listens to me. She always is transparent and keeps me involved with my plan!
Victor Chu
Had a wonderful experience! Staff are super friendly. I just moved into the city and was looking for a dentist for my regular checkups. So glad I picked this office
Hi Victor, Thank you so much for taking the time to let us know about your experience at Serenity Dental Spa. We appreciate you and are happy to have you as a member of our Dental Family. Kindly, Dr Shahabi and Team.
Serenity Dental Spa
Wu Teresa
A great relaxing dental visit per usual.The office staff is on point and very courteous. The doctor is straight forward and thorough at what she does, I’m pleased with my visit. So they’re highly recommended.
Hi Teresa, it is our pleasure to serve your dental needs. Thank you for choosing us as your dental provider. We are truly appreciate you:) Dr Shahabi and Team.
Serenity Dental Spa
zandra charles
Hi I been going to Serenity Dental Spa for 3 years. It’s a great place to have your dental work done.Dr. Shahabi is a wonderland dentist she”s kind and attentive to your needs. Her associate Dr. Chu is also great. No pain at all. I have felt very safe through out the pandemic as they go above and beyond. There cleanliness and social distancing protocols make me feel safe and protected. I highly recommend Serenity Dental Spa for all your dental needs.
Anshu Singh
Please save yourself a big hassle and don’t go here. If you have a new unused insurance then definitely don’t go here. They are interested in making money and don’t really care about the patients issue that may need utmost attention. I went to Dr. Sheila and Dr Chu, with a toothache. Inspite of taking care of the toothache, they did some deep cleaning and charged me close to $700. After that they told me to go to another dentist to get the toothache fixed. Worst experience ever! Definitely do not recommend.
Jennifer K
Dr. Shahabi has been my dentist for 10 years. Over the years I have seen her for a jaw pain and teeth grinding. She has always told me that Invisalign would resolve my issues. My teeth weren’t particularly crooked and Invisalign is not cheap, so I put it off for a long time. A year and a half ago I finally took the leap after a close friend of mine raved about her Invisalign experience and outcome. (I was able to finance the whole thing interest free through care credit!) Dr. Shahabi was 100% correct. Not only is my jaw pain is gone, but a lot of my neck pain as well. I still grind my teeth in my sleep but the Invisalign protects everything and I no longer have chipped or crumbling teeth. It actually feels good to have them in and I did not experience any speaking issues at all. I wish I had taken her advice sooner. It would have saved me a lot of pain and expense (repairing chipped teeth). And even though my teeth were not crooked, they were very tight together. Now that my teeth are property aligned, my smile is bigger and my speech has improved. Getting Invisalign from Dr. Shahabi has been an overwhelmingly positive experience for me and I recommend it to anyone.
John Schmidt
I got a filling replaced and it only took 30 minutes once I got in the chair. It was done perfectly. Really nice place to go to each time, at a convenient location for me.
Xoxox Xoxox
Today i got my first experience of a Dental Spa. I came for a deep cleaning. The stuff is following strickt the Covid 19 protocol when you enter, which gave me a safe feeling. I had the pleasure of getting massaged ( chair) while watching TV. The doctor gave me a topical numbing which was much better than having a injection and it did the same job. The time was passing to fast actually- i would have loved to stay a little bit longer to finish the movie;-). Normally i running out of the Dental offfice. I found my permanent Dental here in SF. Best experience ever Thank you so much for overcoming my fear and the excellent service I guess I never posted it - lol I lost my filling yesterday and there took me in asap. Thanks Dr. Shahabi for the fast a good care. You saved me from tons of pain.
Audrey Lasky
Although I have lived in San Francisco for many years, as a former New Yorker, I had continued to get all checkups, cleanings, and treatments in New York since I travel to NY often on business. Yesterday, I decided it was time to find a dentist in San Francisco so I called Dr. Sheila Shahabi's office. I was so amazed that she offered to see me instead of taking her well-deserved lunch break to fit me in before I was to leave on a business trip! I was already 2 months late for a check-up and cleaning! Dr. Shahabi is not only very knowledgeable and professional, she is a kind and caring human being. I highly recommend Serenity Dental Spa for not only the outstanding and quality dental care, but also for Dr. Shahabi's staff. They all played a pivotal role from the moment I called the office until I left knowing I had found the best dental practice in San Francisco!
Valeria McLean
Update: I had my teeth cleaned today and I was very impressed by all the COVID-19 safety measures in place. Upon my arrival, I was greeted by a staff member fully covered in PPE. She pumped hand sanitizer on my hands, gave me gloves to wear, measured my temperature and asked me a series of questions related to COVID-19 screening. The reception area was shielded and the entire staff was wearing PPE. The treatment room had an air filter with a germ killing UV lighting running. They stagger patients, so I was the only patient in the office. My tooth cleaning was done manually, without creating aerosols. The dentist, Dr. Chu was wearing double masks, an N95 and a secondary surgical mask plus goggles. I felt super protected and confident that it was much safer than going to the grocery store. I am super happy that my teeth are clean and bright again! Thank you Serenity Dental Spa for keeping us safe! *** I've been a patient at Serenity Dental Spa for 12+ years. Dr. Shahabi is very knowledgeable and caring, her staff is professional and pleasant. The equipment and technology they use is state-of-the-art. I always feel well taken care of when I visit them. I highly recommend their services.
Caroline
They try to get money out of you as much as they can. I have had braces, but they tried to push me to get invisiline. The hygienist was very rough with my mouth and I left in pain. Never would recommend. What a scam.
Thank you Diego, we truly appreciate you:) Dr Shahabi and Team:)
Serenity Dental Spa
Josh Jenkins
I did not end up having a dental cleaning here (learned that CA requires new patients to undergo x-rays and full exam...my regular dentist was booked for some time, necessitating my visiting a new dental practice for one-off cleaning). However, am rating these guys 5 stars because they still went really above and beyond. It turns out they knew my regular dentist, and knew that she had another branch of her practice able to utilize my existing exams. Turns out they had availability! These guys really went above and beyond to help me out even though I did not proceed with my appointment...I expect they do the same for their patients!
Veronica L
Dr Shahabi and her staff are the gold standard of patient care and dental services. Dr Shahabi always makes my dental experience pain free. I have been a dedicated patient of hers for 14+ years and highly recommend her and Serenity Dental Spa for all your dental needs.
Katerina Udalova
I always enjoy my visits at Serenity Dental Spa - really feels like a spa there) nice music, aroma candles, tea, comfortable chairs with massage functions, blankets :) I’ve been going for more than 2 yrs now, and am very happy with the results of the Invisalign program that Dr.Shahsbi prescribed. I also replaced all my old mercury fillings and Dr.Shahabi did all my new ones - she is such a pro! I was surprised how fast this has been done and at the highest quality. I brought my son and husband here too, now this is our family dentistry, and we all are very grateful for the professionalism of Dr.Shahabi herself and all her team members.
Haley Kadlec
Pros: Has an awesome emotional support dog Staff is pretty nice. They are understanding if you are sensitive during cleanings and work with you. Cons: I've had a few experiences where they went WAy over time. If you need to be out in an hour be sure to let them know.
Iris Charles
Such a beautiful and kid friendly dental visit with Dr. Shahabi and her sweet dog Bentley and friendly staff great visit
Erica Lee
Updated review: I do not recommend this place. I’ve been an Invisilign client for 6 months now. Sheila’s office is poorly managed with not placing orders or not communicating orrpwlrio. Times for appointments. There’s terrible follow up. As a client of Invisilign, I do not recommend going here. They will give you a high quote for the “best service” and afterwards fail to order trays on time (it’s been 5 weeks since I got my scans and the office allegedly “ordered them”). I called today and apparently the doctor did not order the trays. My current retainers are getting lose and dirty (they are supposed to last 1-2 weeks and I’ve had mine for 7 weeks total, 2 weeks adjusting and 2 weeks holding the adjustments while I await new trays). Unfortunately Sheila is a great doctor when you work directly with her, but her office has terrible operations and client services.
Tanya Brave
Dr. Shahabi is a very knowledgeable and competent dentist who fixed some of my problems that other dentists had missed. Her staff and her dog pampered me. They are very nice and caring. I recommend her to all of my friends and family.
Annie Lin
Serenity Dental Spa is the best dental office I have been to. I LOVE this office and the staff. I have never had an accounting problem with them so I don't understand the issues everyone else is having. Dr.Shahabi recommended Invislign to me and 2 months in have ready seen a huge difference. I wasn't so sure about it at first but she was completely right. I have been back since shelter in places and I cannot believe all Dr.Shahabi has done to protect all her patients and staff. She has gone above and beyond the standard of care and I recommend this office to everyone. 10 out of 10.
Thomas Murray Jr
Have been using this dentist for 11 years. Dr Shahabi and her staff have always done a great job on my teeth, and have been there even for a couple of last-minute emergencies. She is really an all-around great dentist, and treats all her clients extremely well. I would highly recommend Dr Shahabi and Serenity Dental Spa to everyone - and I have! Highly recommended. Great service.
Jenya Bordas (Jenya)
I chose Serenity Dental Spa since it is close to my job in the financial district. I love the new bigger office! It is so modern and inviting. Got my filing done last week and here is my experience: - got friendly reminder of my appointment and warm greeting from reception desk - got explanation of procedure & any costs involved - showed my room right after I sign-in - offered water, massage chair, magazine & option to watch a movie (nothing like this was offered at my other dentists, instead of was in gloomy room full of people in-line) - scared of needles, but Dr. Shahabi walked me through it, so my filing was painless - everyone was friendly & attentive I was impressed that event my 2-yr liked it, since they customize his check-up so it was fun and fast and he allowed to touch some things and play a Dr. My invisalign was worth it, my Dr. was right. We are definitely coming back!
Natascha Martens
Before even thinking of going there, do yourself a favor and check out some of their reviews... I wish I had seen them before I ever stepped foot there. This place is a horror show. I got a bill from them for a procedure I had done FOUR YEARS ago; all because they messed up the claim with the insurance company, and filed it three years late. They will convince you to get dental work you don't need, overcharge you for it, mess up your insurance claim, harass you to pay money you don't owe them, and send you to collections if you don't. Please stay away from there. There are many great dentists in San Francisco who have legitimate business practices and are not intent on ripping people off.
Antoinette Vincelli-Garcia
***Update 10/3: Shahabi continues to bill our ins co. for invisalign maintenance despite the fact I never had invsialign installed. She has these fees already set up in the system to be auto billed even if you aren't treating anymore. CIGNA called the office and they confirmed that his trays are still there and unused and Invisalign was never installed. Our secondary AETNA denies all claims bc she is marked as FRAUD in their system now. BEWARE SHE WILL DRAIN YOUR BENEFITS EVEN IF YOU NEVER COME BACK!!!! *** This office commits credit card AND insurance fraud and my family are now going to the extensive process to protect ourselves from them. Like the other reviews here, I was pressured to get dental work with fear tactics about my oral health. I believe this is due in part to here large overhead that is glamorized in a spa like setting. GET A SECOND OPINION ON YOUR ORAL HEALTH. They did NOT bill my insurance first. I was forced into applying for Care Credit while I was in the patient chair under the belief that my dual coverage would not cover my 2 crowns and 6 fillings, which I later found out was a complete lie. I was told if there was an overpayment by my insurance company that I would receive a reimbursement from her when in reality, she should have never charged me out of pocket until both insurance companies paid on the claims and then the remaining balance would be patient responsibility. It is completely presumptuous on Shahabi's part to believe she won't get paid and to put that on the patient while they are already in the treatment chair rather than addressing the situation the front desk prior to starting treatment so that patients can make an informed decision. Instead, I was put on the spot and lied to that I didn't have the coverage for basic procedures. I would never have moved forward with my care had I been approached about this at the front desk, and I'm guessing they knew that and it's why they approach me when I am in the treatment chair, already getting work done. Shahabi tried to charge more services to my Care Credit than what I authorized when I told her I did not want to move forward with invisalign until my CC was paid off. So instead, she called Care Credit and requested an extension for my line of credit WITHOUT asking my permission to do so for whatever reason when I denied moving forward with more services. I found out by mail that it was extended and now have to go through the process to report CC fraud!! We received a letter on July 7th from Care Credit after their own investigation saying that Sheila Shahabi did in fact increase my limit over the phone without our knowledge. We immediately called SFPD. Reuben the manager acts like a dumbfounded idiot who has no idea what is going on but he does. When I confronted him about the extension of the care credit without my permission he said "sometimes the front office staff makes that mistake." Are you kidding me?? Zero accountability acting like its not a big deal at all that they did this without my consent. I filed a report with SFPD who are now investigating Serenity and have now involved the Dental Board of California, both our insurance companies, district attorney's office and care credit company. One of our insurance companies is denying all payments to her bc of the police report and the other is investigating her submitting the same charges multiple times in their special investigation unit. Care Credit is also disputing the charges. I would not recommend anyone see Dr. Shahabi due to her unethical practices and her blatant denial that she is financially doing everything backwards to cover her expenses and overhead. I have spoken with other dentists, attorneys and my insurance company who all say that she should not take any money from a patient until claims are paid on and the amount due is billed to the patient. Anything otherwise is modern day extortion and we plan to continue bring justice to this matter promptly.
Contact
345 California St #170
San Francisco, California 94104
415-376-6196
Hours
Mon - 8:00an - 5:00pm
Tue - 9:00am - 6:00pm
Wed - 9:00am - 6:00pm
Thur - 9:00am - 6:00pm
Fri - 8:00an - 5:00pm
Sat - 9:00am - 3:00pm
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